Fulfillment and Customer Care Solutions

Innotrac provides product fulfillment and customer care services for global brands through our integrated network of fulfillment centers. We provide both direct-to-consumer and business-to-business solutions and have expertise with a wide variety of products.

• 2.3 million square feet of distribution and warehouse space
• 7 fulfillment facilities processing tens of millions of inbound and outbound units annually
• 430 seat bi-lingual customer care facility supporting all time zones
• 99.9% on-time and error-free accuracy rate
• Over 25 years of experience and expertise

Our technology and infrastructure were developed to deliver a cost-effective way for multi-channel marketers to process, ship and manage orders from the same inventory.

• Customized solutions support our clients’ brand strategies and requirements
• Flexible, nimble systems are scalable to handle volume peaks and promotions
• Right-sized facilities are automated for fast, efficient order fulfillment
• Inventory, purchase order, vendor and order management systems provide you with real-time visibility and reports to help you manage your business