Direct-to-Consumer

Innotrac provides fulfillment services for some of the largest retailers in the world, including many in the Internet Retailer 500. Most orders ship the same day the order is entered, creating a positive end customer experience for our clients.

Warehousing and order processing programs are designed around the nature of the product and our clients’ business rules, including the ability to scale for peak holiday periods as required, as well as integration required with physical retail locations. We also have extensive experience with unique merchandising challenges, such as:

• High-value merchandise requiring additional security
• Garment on Hanger (GOH) storage for apparel
• Products requiring serial and lot number tracking
• Fragile products requiring special packing materials
• Personal care items requiring white-glove handling

Our clients’ business rules are used to develop standards for order fulfillment that cover every detail of the customer experience. Innotrac is able to customize the experience to support our clients’ brand and direct marketing strategies, including:

• Branded packaging materials
• Personalized package inserts
• Bouncebacks and promotional inserts
• Gift packaging in client-specified materials
• Order and shipment confirmation emails
• Custom kit building
• Continuity programs
• Returns management
• Contact center solutions