Telecom & Broadband

We understand the critical nature of fast, accurate fulfillment for customer self-installed telecommunications equipment. Our proven process gets the equipment necessary to use our clients’ billable services into the hands of their customers quickly, improving customer retention and lifetime value.

Products are usually shipped the same day the order is received.

• Consumer telephony
• Broadband and cable modems
• VoIP products
• Routers
• Bluetooth accessories
• Headsets

Kitting services are available to include components for self-installation.

Contact Center supports the program after the initial sale.

• Tier 1 and Tier 2 technical support
• Up-sell, cross-sell and save-the-sale
• Scripting to generate revenue from customer service calls
• Billing inquiries
• Order tracking

Returns Management programs mitigate the financial impact of product returns.

• Directed product inspection
• Diagnostic testing
• Fluff and buff services
• Refurbishing services
• Re-kitting and re-packaging
• Parts replacement
• Flashing and software upgrades
• Product and client specific disposition
• Return to OEM or vendor
• Established relationships with key manufacturers
• Disposal
• Liquidation
• Issuing customer credits