Customer Care
Innotrac provides Customer Care solutions supported by a robust and flexible CRMS application.
- Located in Pueblo, Colorado
- 430 Seat Customer Care facility
- Bi-lingual associates
- Extended hours support all time zones
Our Customer Care professionals are trained to operate as a seamless extension of our clients’ internal organizations. Our CRMS application allows us to link directly to client product databases for information.
- Order taking
- Inbound sales
- Cross-selling and up-selling
- Save-the-sale
- IVR
- Shipping status and tracking
- Billing questions
- Product support
- Tier 1 and Tier 2 technical support
- Returns Management
- Store locator service
- How’s My Driving?
- Rebate processing
- Warranty processing
- Email customer service
- Live chat
- Collaborative customer service
We provide a comprehensive Customer Relationship Management System integrated with our Multi-Facility Fulfillment solution.
- Installment billing
- Email confirmations of order receipt and shipment
- Links to Customer Care to support inquiries
- IVR
- Order personalization and custom programs
