Management Services

Members of our experienced account team work closely with each client to manage the business on a day-to-day basis. We become an extension of your internal organization, managing your fulfillment and contact center services according to your business rules. Our team thoroughly understands your program, your KPIs, and perhaps most importantly, your business culture. While we recommend weekly calls as a standard, we're available whenever you need us.

Our proprietary application, Command Center, allows you to access your information about your program via the web at any time. Standard and custom online reporting provides you with information to help you manage your business.

Operational Dashboard

Having timely access to the right data is crucial in making intelligent business decisions.  From inbound/outbound statistics, productivity metrics, and return reasons (by order, product, ship-type or region) to contact center volumes, upsell rates, and refund financial reports, Innotrac provides clients with the necessary operational metrics and KPI’s to better run your day-to-day business.

Beyond standard reporting, we create for each program a regiment of customized reports capturing and comparing metrics unique to the client.  We establish the analytics to be presented, create a generation schedule for the reports, and deliver them in any file format that may be required.