Order Management
Our Order Management solution works in conjunction with our integrated network of fulfillment centers to provide powerful benefits. We are able to support our clients by warehousing inventory and fulfilling orders from the location closest to their customers. Most orders ship the same day they are received, getting them to the consumer while they are most excited about their purchase.
- Improved delivery time to our clients’ customers results in greater customer satisfaction and retention.
- Lower total logistics costs result from balancing inbound
freight with reduced outbound freight costs.
Our solutions support a wide variety of business requirements.
- Direct-to-Consumer shipments
- Business-to-Business shipments
- Store replenishment
- Trade and wholesale
- Drop ship integration
- Continuity programs
- Gift card, box, and wrap programs
- Personalization
- Kitting
Our technology solutions support:
- Receiving orders via XML, EDI, flat files, eMail, phone, FAX and mail
- Real time or batch transaction processing
- Integration with all major credit card processors
- Address verification for improved delivery accuracy.
Our systems were designed to be flexible so we can support a wide variety of business requirements. Our clients’ business rules define how orders will be processed.
- Multiple and single line orders
- Expedited processing
- Product substitution
- Backorder management
- Order splitting, routing and cartonization to reduce outbound freight costs
- Consolidation based on the shipping address.
- Order release based on predetermined dates
Our comprehensive Customer Relationship Management solution works with our Order Management solution to support our clients’ programs and deliver a superior consumer experience.
- Email confirmations of order receipt and shipment
- Links to Customer Care to support inquiries
- IVR
- Order personalization and custom programs
- Installment billing
- Flexible continuity programs
- Gift card, box, and wrap programs
