ISO 9001 Certified

ISO certification is an example of Innotrac’s commitment to quality, and all Innotrac facilities are ISO 9001 certified. ISO 9001 Quality Management System is a universally accepted standard being used in 159 countries.  We use it to ensure we are continuously improving.

We document our processes and procedures in accordance with ISO standards. Each employee, from the CEO to a warehouse associate, is required to take and pass tests pertaining to the processes, policies, and procedures in their area of responsibility.

Our internal audit team ensures that we continue to do what we document by performing annual audits on every process within our system. The audits not only ensure that we are following our own procedures, but that our documentation supports and enforces the requirements of ISO 9001. Our Quality Management System contributes significantly to the continuous improvement of our processes and procedures and client satisfaction.