eCommerce & Catalog
We provide fulfillment services for a wide variety of products sold through catalogs and online stores. Most orders ship the same day as the order is entered, getting them to the customer while they are most excited about their purchase.
Warehousing and order processing programs are designed around the nature of the product and our clients’ business rules. We have extensive experience with:
- Electronics products of all sizes
- High-value merchandise requiring additional security
- Garment on Hanger (GOH) storage for apparel
- Shoes, accessories and leather products
- Large, oversized furniture
- Outdoor gear and exercise equipment
- CDs , DVDs and books
- Ingestibles and health and beauty products
- Products requiring serial and lot number tracking
- Fragile products requiring special packing materials
- Soft goods and hard goods
- Personal care items requiring white-glove handling
Our clients’ business rules are used to develop standards for order fulfillment that cover every detail of the customer experience. Innotrac is able to customize the experience to support our clients’ brand strategies.
- Branded packaging materials
- Personalized package inserts
- Bouncebacks and promotional inserts
- Gift packaging in client specified materials
- Order and shipment confirmation emails
- Custom kit building
- Continuity programs
- Returns Management
- Customer Care
Our systems are designed to quickly integrate with your internal systems and your business partners’ systems.
- We receive orders via web-based applications, phone, FAX and mail
- We integrate with external web stores
