Contact Center

Innotrac provides multi-language contact center solutions supported by a robust and flexible CRMS application. Our North American contact center in Pueblo, Colorado is a 430 seat facility with extended hours that support all time zones.  Innotrac Europe customers are supported by contact center facilities located in Germany, Paris and the UK totaling 150 additional seats. 

Customer care professionals are trained to operate as a seamless extension of our clients’ internal organizations. Our integrated CRMS application allows us to link directly to client product databases and provide personalized assistance to customers, whether by phone, email, live chat, or through emerging technologies such as SMS text messaging and social media.  There are no scripts in our environment - associates are trained in your business, and are expected to understand your merchandise, brand promise, and especially your culture.  Our focus is on delivering superior, high-touch services aimed at maximizing customer satisfaction.  Our specific contact center capabilities include:

• Order taking
• Inbound sales
• Cross-selling and up-selling
• Save-the-sale
• Product support
• Tier 1 and Tier 2 technical support
• Email customer service
• Live chat