Returns Management

A significant hidden cost in any direct-to-consumer program, product returns are a necessary part of doing business.  Innotrac provides strategic returns management services that mitigate the financial impact of returns for the client, while maximizing speed and efficiency for the consumer.  Our goal is to get returned merchandise into re-sale condition, and back into inventory for sale as quickly as possible.  Our specific returns management capabilities include:

• Directed product inspection
• Diagnostic testing
• Fluff and buff services
• Refurbishing services
• Garment steaming, folding and bagging
• Re-kitting and re-packaging
• Parts replacement
• Flashing and software upgrades
• Product and client specific disposition
  • Return to OEM or vendor
  • Disposal
  • Liquidation
• Issuing customer credits

Find out how Innotrac helped reduce returns processing from 72 to 24 hours for The North Face in the U.S.

North American consumers ship returns to the facility that processed and shipped their order. Returns in Europe are processed through a network of returns facilities located in Germany, the UK, The Netherlands, Poland, Denmark, Sweden, Austria and Switzerland.