Integration

Innotrac has extensive experience implementing and ramping up new client programs quickly. Our implementation team works with each client’s team to thoroughly define and document their program.

• Joint client and Innotrac steering committee
• Continuous joint project teams
• Statement of Work (SOW) and project planning
  • Project definitions and timelines
  • Roles and responsibilities
  • Reporting requirements
• Test scenario development and execution
• Transition planning and execution

Our systems are designed to connect and integrate with our clients’ internal systems and their business partners’ systems:

• External web stores and shopping carts
• All major credit card processors
• FTP, HTTP, XML and flat file transfer protocols
• Collaborative Customer Care
  • Link to client databases for product information

Innotrac has secure data transmission and redundant systems to ensure data integrity.

• File reconciliation
• Full integration of customer information