Boutique Center, In-House Feel
For the past 11 years, our customer care center has been established not as a profit center, but as a provider of high-touch services in support of leading brands. Our goal is to provide clients the feel of an in-house operation, while still gaining the benefits of an outsourced solution.
Our approach is nothing short of complete immersion in our clients’ brands, ensuring all customer touch points reflect the best possible image of the brand.
Poor customer care results in huge impacts to brand loyalty; this also affects operations within the fulfillment center.
Conversely, poor fulfillment services increase the number of calls (and therefore costs) to the contact center. Late shipments, delayed packages, incorrect items, etc. all create unnecessary cost to the center.
Over the past 11 years, our customer care offering has evolved with our clients’ needs. This flexibility is perhaps the most crucial differentiator in our “boutique” offering.